Returns
support@cakematernity.comGetting you into that perfect fit is our main priority, so when it comes to returning your products, we’ve made it as simple as possible for you to do so.
Here are the things you need to know:
- You have 45 days from the time of purchase to return your items.
- All items are required to be returned in their original unworn condition, with their garment tags and labels in place.
- Shipping costs, Duties or Surcharges are non-refundable.
- We don’t offer exchanges, however you’re more than welcome to return your items and repurchase in a different size. If you purchased during an offer or sale period, we will honour your purchase price, simply reach out to customer service.
Returns will not be accepted for the following:
- Any worn, damaged or garments missing tags.
- Briefs and nursing pads, for hygiene reasons.
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All swimwear, underwear, gifting and accessories cannot be returned for change of mind or otherwise for hygiene reasons. In the event of any damaged or lost items, please contact our customer service team.
- Items purchased through third-party sites such as Amazon. Only those purchased directly from us through this website will be accepted.
- Final Sale items, unless deemed faulty, cannot be returned for a refund.
- Purchases made using gift vouchers can be returned, and the refunded amount will be added back onto your gift voucher.
Important: Cake Maternity reserves the right to approve or reject any returned items in our sole and absolute discretion if they do not meet our specified Return Policy requirements. If rejected, your product(s) will be returned to you at your own cost.
The Return process:
- Please advise us of your return, via our ‘Easy Returns and Exchange Form’ prior to sending. A ‘Returns Confirmation’ will be available to print (or you can hand write) on completion of the process, which you should include with your package.
- We offer FREE returns on all AUSTRALIAN orders, which come back to our Sydney warehouse.
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In other regions you’ll need to cover the cost of return postage to send the products back to us for a refund.
- Should you be returning your products and reordering in a different size, the same shipping fee as your original order will apply again.
Note: We recommend using a track & trace service when sending in your returns. This will guarantee receipt and ensure your exchange/refund is processed quickly. Please note that we cannot provide exchanges or refunds for returns we don't receive.